| |
| Board, Mission, Corporate Statements |
| |
|
OUR COMMUNITY BOARD OF DIRECTORS
Gary Byrd
Bernadine Ersil
Doug Fyfe
Connie Gerlach
Al Giller
Rolf Goebel
Alan Haid
Louise Hasenpflug
Lorraine Kuepfer
Stewart Mayberry
Dave Shearer
Steve Sherrer
Karen Simmons
Susan Rae, Administrator |
| |
| OUR MISSION |
| |
| Knollcrest Lodge is a leading long-term care home providing: |
| • |
Quality care and service to residents, staff and community in a respectful, caring,
home-like environment |
| • |
Collaborating with and recognizing health and community organizations in the development of housing and service options |
| |
| OUR CODE OF ETHICS |
|
| Decisions made by Knollcrest Board of Directors and staff, are based on our values. |
| When making ethical decisions, we consider: |
| • |
Risks to the residents, staff, key stakeholders, and the operations of the home |
| • |
Well being and the rights and choices of the individuals |
| • |
The financial capability of the client and the home |
| • |
Our duty of service to determine if the decision is feasible and act accordingly |
| • |
Opportunity costs |
| • |
Equality and non-discrimination |
| |
| OUR VISION AND VALUES |
| |
| Vision: What we will always be |
| • |
Excellent service provider that covers a full range of housing, care and lifestyle options |
| Values: How we serve |
| • |
Inspired by the satisfaction of our residents and clients we continue to look for excellence in our individual care |
| Quality: |
| • |
Give our best each day |
| • |
Work as a team focusing on the person |
| • |
Be creative |
| • |
Open to learn |
| • |
Building for future |
| Respect: |
| • |
Listen and hear |
| • |
Encourage independence |
| • |
All individuals |
| • |
Honest and open |
| • |
Confidentiality |
| • |
Accept diversity |
| Compassion: |
| • |
Give from heart |
| • |
Sustaining the spirit |
| • |
Understand and anticipate hopes, needs and realities |
| • |
Caring |
| |
|
STRATEGIC DIRECTIONS (developed: October 2007) |
| |
| • |
Linkages to the community will be strengthened to ensure that the community sees Knollcrest as an active partner in building Milverton and Perth East through partnership with hospitals, cultural groups, CCAC, educational facilities, MOHLTC, the LHINs, MOL and community agencies in order that resident care and service needs are met |
| • |
Marketability of Knollcrest Lodge as a long term care home of excellence will be strengthened which will increase our credibility with community and donors |
| • |
Management and improvement of complex medical, social and lifestyle wellness care will result in positive quality of life outcomes for our residents and clients |
| • |
Risk will continue to be managed through our formal and informal processes in order that the Home is safe and secure for residents to live in and staff, managers, volunteers and physicians to work in |
| • |
The culture of safety will continue to be strengthened in the Home |
| • |
Quality of Worklife and Workplace Wellness will be addressed in order to retain and recruit staff, managers, volunteers and physicians. |
| • |
Develop and maintain reciprocal beneficial relationship with all levels of government |
